How to Start an Online Grocery Store in India?

If you’re looking to step into India’s booming online market but aren’t sure how to start your online grocery business, you’re in the right place! In this blog, we’ll walk you through everything, from planning and costs to logistics and marketing, so you can confidently take the plunge.

Why Should You Start an Online Grocery Store in India?

India’s online grocery market is one of the largest in the world. In fact, according to a recent research report titled “Online Grocery Market in India 2024-2029”, it was suggested that India’s online grocery business model is growing rapidly. The market that was previously valued at INR 534.62 billion in 2022 is now projected to grow to INR 1,834.66 billion by 2028, with a CAGR of 19.55%. (Source: GlobeNewswire)

But what’s even more exciting is how this opportunity spreads across geographies.

• Tier 1 cities (Delhi, Mumbai, Bengaluru) already have strong demand, with consumers accustomed to digital purchases and willing to pay a premium for quality and convenience. A report by the PwC indicates that about 42% of the population in these metro cities have bid goodbye to traditional shopping and adopted quick commerce. (Source: Fortune India)
• Tier 2 and 3 cities are seeing rapid growth due to better internet access, changing lifestyles, and increased nuclear families. According to IBEF, the demand for BigBasket has rapidly increased in these cities, with around 7 million consumer orders per month. This led to them increasing their presence in 18 new such cities.

How to Start an Online Grocery Store in India?

Now that you’re excited about the potential of an online grocery business model, let’s get into the practical side of things. This is your step-by-step guide to start an online grocery store:

Step 1 – Foundation: Cost and Planning

• How Much Does it Cost to Open an Online Grocery Store?

  Starting an online grocery store in India can cost anywhere from ₹1.5 lakh to ₹10 lakh. Here’s a breakdown:

  • Website/App Setup: ₹30,000 – ₹1.5 lakh depending on the platform and features.
  • Licences: FSSAI (₹2,000–₹5,000), GST registration (free if self-filed or ₹500–₹2,000 via agents).
  • Initial Inventory: ₹50,000 – ₹5 lakh depending on product range and sourcing model.
  • Warehouse Setup/Rent: ₹15,000 – ₹50,000/month depending on city and size. Logistics: Vehicles (if owned) or third-party tie-ups, then expect ₹5,000–₹30,000/month initially.
  • Marketing and Branding: ₹10,000 – ₹1 lakh (logo, ads, social media, influencer tie-ups).

As part of your business planning, it’s also smart to review your competitors to understand market expectations around pricing, delivery, and customer experience.

Step 2 – Legal and Structural Setup

• Choose a Suitable Business Structure

  There are three ways in which you can register your online grocery store business, based on your growth plans and liability preferences.:

  • Sole Proprietorship: Easiest to start, and ideal for single-owner setups.
  • Partnership/LLP: Useful if you have co-founders.
  • Private Limited Company: Better for scalability and attracting investment.

• Open a Business Bank Account

  A separate business bank account helps you manage finances transparently and is required to get a payment gateway. For this, you’ll need your business registration documents and PAN.

• What Licences are Required to Run an Online Grocery Business?

  To start an online grocery store in India, you are required to get different licenses, like an FSSAI licence, GST registration, shop and establishment licence, trade license, professional tax registration, business licence, food handling permit, health department permit, and alcohol sales permit (if you are going to sell liquor).

Step 3 – Build Your Online Presence

It’s time to get your mart online once you are done handling the legal formalities. Below is how you build an online presence:

• Build a Website

  Your website is going to be the face of your business in the digital world. So, you need to make sure it is accessible to everyone who wants to access it online. Make it:

  • Fast-loading
  • Mobile responsive
  • Easy to navigate
  • SEO-optimised

  Apart from the above points to consider, you also need to keep in mind that the products you list on the website all have clear categories, descriptions, images, pricing, and stock information. Platforms like Zopping make this process incredibly simple, even for those without any tech background.

• Grocery Mobile Apps

  Many customers prefer ordering groceries via mobile apps. Having your own app (Android/iOS) boosts customer loyalty and repeat orders. Make sure your app offers:

  • Real-time order tracking
  • Easy reordering
  • Multiple payment options
  • Delivery time slots

• Which Payment Method Should You Support?

  To start an online grocery store, you need to make sure your website is apt for India’s digital payment-heavy economy. To make this happen, your online grocery store should accept:

  • UPI (PhonePe, GPay, Paytm)
  • Credit/Debit Cards
  • Net Banking
  • Cash on Delivery (COD)
  • Wallets, like Paytm and MobiKwik

• Create and Launch a Marketing Campaign

  Once you have built your online presence, how are you going to reach the masses? Through marketing! Below are some channels to kickstart your marketing campaigns:

  • Social Media Marketing: Take the help of social media with Instagram reels, Facebook ads, and local community groups.
  • Google Ads: Target people searching for grocery delivery in your area.
  • WhatsApp Marketing: Share deals and get repeat orders from existing customers.
  • Referral Programme: Encourage word-of-mouth by offering discounts for referrals.
  • Local Influencers: A cost-effective way to build trust and get visibility in your neighbourhood.

Step 4 – Operations and Logistics

After building your online presence and getting orders, the next step to running an online grocery store is to get the operations working. Here’s how to begin:

• Find Wholesalers and Choose Your Inventory

  Start by partnering with local wholesalers or FMCG distributors. Choose fast-moving items like grains, spices, packaged foods, fresh fruits and vegetables, and dairy products. Keep margins and shelf life in mind.

• Organise a Storage Facility

  You’ll need a clean, well-ventilated, and organised storage area. For perishables, invest in refrigeration units. Use basic inventory software to manage stock levels.

• Decide the Delivery Region

  It’s better to start small, perhaps within 5 to 10 km around your base, since hyperlocal deliveries are quicker and cheaper for a new business. You can always expand once the demand grows.

• Partner With a Shipping and Logistics Provider

  You can choose to either do in-house delivery, where you can control the quality and quantity of your groceries, or choose third-party aggregators to handle the logistics part for you.

  Zopping has integrated logistics solutions to help you with product and inventory, delivery management, multi-store management, and order management.

Step 5 – Hire Staff

Once you continue growing, it’s time to hire efficient staff to share your daily workload. Some main staff to consider hiring are delivery executives, packers, operations managers, and customer service representatives.

Need help getting started?

Read our step-by-step guide on how to set up your online grocery store in no time!