Customers
Every customer’s orders, wallet and history on one profile
Every order from your website, apps and POS adds to one customer profile with contacts, addresses, wallet and tags. Group customers into segments, call or message them, and handle their tickets from there.
- Profiles with orders and wallet
- Tags, custom fields and family accounts
- Segments for campaigns and offers
- Calls, tickets and back-in-stock alerts
Free forever plan · No credit card required
Priya Sharma
+91 98220 4xxxxBaner, Pune
Purchases worth
₹18,420
Orders
42
Last order
2 h ago
Tags
Recent activity
What you get
Know who is buying, and help them quickly
The profile fills itself in as customers order. You can also import a CSV.
Complete profiles
Several phones, emails and addresses, order history, total purchases, joined date and last purchase.
Tags, fields and families
Tag customers, add your own fields such as a GST number, and link family members to one account.
Segments
Group customers by when they joined or shopped, order count, spend, city, pin code, last store or tag.
Calls from the profile
Call through Exotel or Twilio and keep each call’s reason, duration and recording on the profile.
Notify me
Customers ask to hear when an item is back, and get an email and push notification when it is.
Support tickets
Tickets linked to the customer and order, with comments and history, from open to closed.
Customers in detail
Segments
Group customers by what they actually do
Pick a rule, fill in the dates, amounts or places, and save. Use the segment for a campaign, coupon or offer.
- Joined, shopped or not shopped in a date range
- Order count and amount spent
- City, pin code, last store or tag
- New customers, and those who joined but never bought
Support
Calls and tickets with the order in view
Call a customer from their profile and see past calls. Tickets link to the customer and order, with comments and history.
- Calls through Exotel or Twilio, with recordings
- Ticket statuses: open, pending, resolved and closed
- SMS or email from the profile
- Live chat on your store through Tawk.to
Back in stock
Tell waiting customers the moment it is back
Customers ask to be told when an out-of-stock item returns. Zopping tells them once stock passes the level you set.
- Alerts by email and push notification
- Set the stock level that triggers the alert
- A report of notify-me requests by product
Kesar mangoes 1 kg
Out of stock
Customer management questions, answered
Quick answers to what retailers ask most. Can't find yours? Ask our team.
Free forever plan · No credit card required
What is on a customer profile?
Phones, emails and addresses, order history, total orders and purchases, joined date and last purchase, tags, custom fields and family members, wallet balance and store credit, and call history.
Can I import my existing customers?
Yes. Download the sample CSV, fill it in and upload it. To export customers, download the customers report from Analytics.
What can I build segments on?
When customers joined, whether and when they last shopped, orders placed and amount spent in a period, city or pincode, last store ordered from, and tags. Use segments for campaigns, coupons and offers.
Can my team call customers from Zopping?
Yes. With Exotel or Twilio connected, staff call from the customer’s profile, and each call is logged with the agent, reason, duration, status and recording.
How do back-in-stock alerts work?
Customers tap “Notify me” on an out-of-stock product. When stock passes the level you set, they are told by email and push notification.
How is this different from Zopping CRM?
Customer management is part of every Zopping store and covers customers who order from your website, apps and POS. Zopping CRM offers profiles, segments and campaigns on their own, for businesses that sell on another platform.
See your customers in Zopping
Tell us how you keep customer records today. We will show you profiles, segments and support set up with your own customers.