Order management
Every order from your website, apps and counter, in one list
Website, Android, iOS and POS orders arrive in one list. Your team picks, packs and delivers from the same place, and customers hear about each key step.
- Edit orders before they ship
- Returns and refunds on the order
- Status names in your own words
- Pass an order to another store
Free forever plan · No credit card required
Orders
What you get
Everything your team does with an order
Same admin as your catalogue and stock.
One list for every channel
Website, app, POS and admin orders side by side, labelled by channel. Filter by status, slot, order type, payment or tag.
Returns, disputes and refunds
Take returns with a reason, record disputes and refund to the original payment method or store wallet.
Your own status names
Rename statuses so staff and customers see “Being packed”, not a system term.
How an order moves
From checkout to the doorstep
Each step updates the order. Customers hear about the ones that matter.
Order management in detail
Store acceptance (Enterprise)
Let each store accept an order, or pass it on
With order hopping, each store accepts or rejects a new order. A rejected or stalled order moves to another store that can fulfil it instead of being cancelled.
- Accept and reject from the order list
- Rejected or timed-out orders hop to the next store
- A report shows where orders moved
- Or hold new orders until the store accepts them (order gating)
Order #10477
₹1,860 · 9 itemsAfter checkout
Change an order without starting again
A customer adds an item, a weighed item comes out heavier, a size is wrong. Fix it on the order itself.
- Add, remove or change items while the order is pending or being picked
- Substitute an item from the picker app
- Split one checkout into separate orders
- Returns with reasons, refunds to source or wallet
Order #10476 split
2 shipmentsReturn request #R-311
Order #10462Reason · Size too small
- Requested
- Pickup done
- Refund to UPI
Bulk orders and paperwork
Large orders in, invoices and labels out
Distributors and corporate buyers order in bulk. Upload in one go, then print what each order needs.
- CSV upload with a sample file to start from
- Failed rows come back by email with the reason
- Printable invoice with your GST number
- Packing labels marked for delivery or pickup
Bulk orders
CSV · 120 rowsCreated
118
Assigned
118
To review
2
Pack and print
#10480Order management questions, answered
Quick answers to what retailers ask most. Can't find yours? Ask our team.
Free forever plan · No credit card required
Which orders show up in the order list?
Orders from your Zopping website, Android and iOS apps and Zopping POS, plus orders your team places in the admin. Each shows where it was placed, its slot, order type and payment status. If you also sell on other platforms, Zopping OMS brings those orders in.
Can I change an order after the customer has placed it?
Yes. While an order is pending or being picked, add or remove items and change quantities, including items sold by weight. Packed orders have their own edit screen. The customer is notified of changes.
What happens if a store cannot fulfil an order?
With order hopping, the store rejects the order and it moves to another store that can fulfil it. Orders not accepted in time move on too. Order hopping is part of the Enterprise plan. With order gating instead, new orders are held until the store accepts or rejects them.
How do returns and refunds work?
File a return against the order with a reason, and record disputes on the same order. Refunds go to the original payment method or the customer’s store wallet, depending on your settings.
Do customers get order updates?
Yes. Customers are told when their order is packed, dispatched, delivered or cancelled, when items change and when a refund goes through. Email and push go out by default. SMS and WhatsApp can be switched on in settings.
How is this different from Zopping OMS?
Order management is part of every Zopping store and handles orders from your Zopping website, apps and POS. Zopping OMS is the same order handling on its own, for businesses that keep another storefront or sell on marketplaces and want those orders fulfilled in Zopping.
See your orders in Zopping
Tell us how many stores you run and where orders come from. We will show you the order desk set up for your team.