The way people shop is changing fast. Customers now expect their favourite products delivered not in days, but in minutes. Whether it’s groceries, medicines, or last-minute gifts, this new urgency is reshaping retail. This is where quick commerce comes in — and it’s revolutionizing the game.
What is Quick Commerce?
Quick commerce, or Q-commerce, is the next evolution of online shopping. It emphasizes getting the products to customers within a highly compressed time window, usually under 30 minutes. This kind of model uses hyperlocal fulfilment, intelligent logistics, and real-time stock to enable instant deliveries.
The Growing Demand for Instant Delivery
Consumer expectations have changed dramatically over the past few years. According to a study, 56% of online consumers leave their carts behind because of delivery-related issues, including slow shipping or no same-day delivery options. Moreover, the average cart abandonment rate is around 70%, which underscores the paramount significance of effective delivery services in the e-commerce industry. Multichannel Merchant
In a recent Economic Times article, it was stated that India’s quick commerce industry has grown exponentially, from $300 million in 2022 to $7.1 billion in fiscal year 2025, and is expected to grow to $35 billion by 2030. This growth indicates a revolutionary change in consumer retail, with quick commerce platforms generating more than two-thirds of all e-retail orders in 2024. Read the full article here
Why Should Businesses Consider Quick Commerce?
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Meet Customer Expectations
Customers expect fast deliveries. Quick commerce helps you stay competitive and meet those demands.
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Build Loyalty
Rapid delivery and reliability get customers returning.
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Capture More Sales
Make the most of impulse buyers and unlock more sales through fast delivery.
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Serve Hyperlocal Customers
Quick commerce focuses on local delivery, ensuring faster services.
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Stay Competitive
Adopt quick commerce now to get ahead of competitors and attract new customers.-
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Increase Orders
Quicker delivery promotes more orders and enhanced customer satisfaction.
The State of Q-Commerce Today
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Market Size & Growth Rate
According to a recent article by Economic Times, India’s quick commerce sector is projected to grow by 75% to 100% year-on-year, reaching a gross merchandise value (GMV) of $5 billion by 2025. This rapid growth is outpacing traditional retail, which is expected to grow at a much slower rate. Read the full article here.
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Customer Expectations
A survey feature on Economic Times finds that 85% of Indian consumers prefer to shop through quick commerce platforms for routine items such as food and groceries. This indicates the increasing need for fast delivery services. Read the full article here.
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Major Sectors Adopting Q-Commerce
Quick commerce is also moving into new categories and cities. Economic Times reported that the sector will grow 75% year-on-year in 2025 as it expands into new categories and small cities. Read the full article here
The Challenge for Businesses
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High Operational Costs
Setting up several fulfilment centres and inventory handling to enable quick deliveries can drive operational costs high, especially in cities. Running multiple fulfillment centers can raise costs by 30-40%.
Read more: The Harsh Reality of Quick Commerce
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Balancing Speed and Accuracy
Customers are demanding 30-minute deliveries, which require accurate inventory management and quick order processing.
Read more: How Quick Commerce and On-Demand Delivery Are Changing the Way We Shop
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Last-Mile Delivery Complexities
Having to manage delivery routes in multiple zones can make deliveries more expensive. Real-time optimization of logistics is the key to efficiency. Optimized routing is critical.
Read more: India Last Mile Delivery Market Size, Growth and Forecast 2032
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Transparency Demands
Many customers expect their delivery status updates in real time, so customers can be tricky to keep them posted during erratic demand. 70% of customers expect real-time tracking and updates.
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Multi-Store Management
Handling inventory and orders across multiple stores or fulfilment centres increases operational complexity, requiring robust systems to ensure consistency.
How Zopping Solves It
Zopping is built to enable Q-commerce businesses to move faster, think smarter, and operate more efficiently in hyperlocal markets. Here’s how each of the key features enables your growth:
Order & Inventory Management
Streamline your entire order and inventory process smoothly with robust in-built tools:
- Bulk Order Processing: Process several orders at once, saving time and reducing delivery delays.
- Third-party delivery integration/Manage your fleet: Automatically sync orders with delivery systems for smoother fulfillment (Managing in-house riders or integrating with third-party delivery partners).
- Real-Time Stock Updates: Maintain your stock up-to-date on the website and physical store.
- Supports Bundle SKUs & Sold-by-Weight Items: Minimize your loss by adopting the sold-by-weight feature for FMCG and groceries. Maximize your profit and AOV using the Bundle feature.
Delivery Management System
Streamline last-mile logistics and local deliveries:
- Ready to use delivery Apps: Manage local deliveries with real-time updates.
- Smart Route Planning: Optimize delivery routes for faster, more cost-effective fulfillment.
- Quick Packing & Labeling: Pack faster with barcode scanning and shipping label generation.
- Custom Delivery Zones: Define service areas using pin codes, distances, or maps.
- Flexible delivery options: Opt for self-shipping or integrate with top delivery partners.
Multi-Store Management
Control multiple outlets through a single dashboard:
- Centralized control for pricing, stock, and order flows.
- Drag-and-Drop Website Builder to customize design, layout, and content.
- Mobile-Responsive Design for a uniform brand presence across devices.
- Custom Domain or Zopping Subdomain support for improved online visibility.
- Perfect for managing dark stores in high-demand areas.
Payment Solutions
Provide secure and flexible payment modes:
- UPI, Wallets, and Cards are all supported.
- Referral Programs, Coupons, Gift Cards, and targeted offers to boost customer engagement.
- Multi-Currency Support for global scaling.
- Secure Transactions with full encryption and fraud prevention.
Mobile Apps
Zopping provides mobile applications for customers, delivery personnel, and store administrators. These apps facilitate various operations, from browsing products and placing orders to managing deliveries and overseeing store activities, ensuring a smooth experience for all users.
- Admin App – Control orders, stock, and customers from your phone.
- Customer App – Your branded app with smooth shopping and a personalized feel.
- Picker App – Pick, pack, and update inventory in real time.
- Delivery App – Track deliveries live and manage fleets with ease.
Analytics & Reports
Get the data that matters:
- Track sales trends, customer preferences, returns, and inventory turnover with detailed reports.
- Make informed decisions to improve speed, stock efficiency, and profit margins.
Omnichannel Commerce
Connect your website, apps, and physical stores:
- Give customers a smooth, unified shopping experience.
- Sync inventory and orders across your physical and online store.
Let’s Wrap It Up
Quick commerce is not a trend, it’s the retail future. As customer expectations for same-day delivery continue to rise, companies must have intelligent tools to keep up.
Here’s how Zopping enables you to be at the forefront of the Q-commerce revolution:
- Launch your dark stores to fulfil hyperlocal demand in record time
- Control inventory and orders across several locations with our multi-store functionality
- Serve customers faster using smart route planning and real-time delivery tracking
- Power your business across channels with full omnichannel capabilities
- Accept safe payments through UPI, wallets, and multiple currencies
- Build a mobile-first presence with branded apps for customers, delivery, admin, and store pickers
- Bundle SKUs or sell by weight for grocery and FMCG businesses
- Get strong analytics to know sales trends and consumer behavior
- Create custom delivery zones using pin codes, maps, and distance from apartments
- Simplify operations with a drag-and-drop website builder and custom domains
Zopping provides you with everything you require to scale and succeed in Q-commerce, all through one platform.
Ready to grow your Q-commerce business?
