What are Reviews and Ratings?

Posted On: 27 December, 2023. 8 min read

Reviews and Ratings help a business owner receive active feedback and suggestions regarding products sold in their online store. Customer reviews influence trust, purchasing decisions, and the business's overall reputation. Positive feedback builds credibility, attracts new customers, and provides valuable insights for improvement.

Why do I need the Reviews and Ratings Extension?

1. This extension will allow your customers to rate and review your products and the order experience
2. The more reviews and ratings are recorded for your products, the more social proof you can build for your online store, influencing incoming customers to buy from your website.
3. The more positive reviews and ratings are submitted for products in your online store, the more trust and credibility you add to your business.
4. Reviews also improve your SEO rankings.

Prerequisites?

There are no prerequisites required to install this extension on your website.

How to install Reviews and Ratings Extension on Zopping

Navigate to the Settings > Extensions > Marketing section. Here you will find the Reviews and Ratings extension window as shown below.

Click Install on the window, and add the extension to your website.

How will this change affect my online store?

There are 2 types of reviews that a customer can submit on your website; Order Review and Product Review

In the profile section, select the Orders option. Here the user will be able to find all the orders they have placed on your website. The user can click on the Write Review option to give reviews and ratings for the order placed.

Note- the user will only be able to give reviews for completed orders

Once landed on the Rating and Review page, the user can now give feedback for both the order and products delivered here. Click on Submit to record the review and rating.

The store owner can also view their customers’ feedback in the Reviews section of the dashboard.

What happens when I uninstall this extension?

All your customers' ratings and reviews will no longer be visible

You or your customers will not be able to see the ratings and reviews for the products in your online store

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